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Lucinda B

1 reviews | Active since May 2014

16 Oct 2018, 15:01

Incompetend and disinterested

The absolute most ridiculous company to ever deal with. Confirmations are made that a parcel will be collected, yet no one shows up and no one lets a person know what is going on. When you phone to speak to a manager you are transferred back into the "options menu". As if the call center agent does not want to deal with it. Completely unprofessional. And this is not the first time it has happened. If it is within your power, rather use companies that are reliable. Definitely would not recommend this joke of a company to anyone!

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Replies (4)
Skynet Worldwide Express
Skynet Worldwide Express's reply16 Oct 2018, 18:19
Official

Good Evening Lucinda,

Thank you for your message.

We apologise for the frustration caused in your query. This is not our intention.

We have launched a new national contact centre and have been received huge volumes of calls. We are currently addressing the challenges and will be soon back to the level of service you as a valued client deserve. Kind Regards, Skynet SA.

Skynet Worldwide Express
Skynet Worldwide Express's reply16 Oct 2018, 18:19
Official

Good Evening Lucinda,

Thank you for your message.

We apologise for the frustration caused in your query. This is not our intention.

We have launched a new national contact centre and have been received huge volumes of calls. We are currently addressing the challenges and will be soon back to the level of service you as a valued client deserve. Kind Regards, Skynet SA.

LB
Lucinda B's update17 Oct 2018, 08:53
Reviewer Update
When was this change implemented? Has it taken more than a year to fix what is broken? Because that is since when I have had problems with Skynet. Stop making excuses and hire competent staff. Do you know what your driver told me yesterday when he eventually collected the parcel? He said that NO ONE LET HIM KNOW TO COLLECT THE PARCEL until just before he collected the parcel. It is not the call volumes that is causing the problem, it is *********** staff. The parcels you collect for our company are time sensitive. Clearly I am not the only one who thinks that Skynet is useless, maybe you should start listening to your clientele instead of making excuses. UNACCEPTABLE
Skynet Worldwide Express
Skynet Worldwide Express's reply17 Oct 2018, 10:33
Official

Good day Lucinda,

Thank you for your message.

Our intention is not to make you feel unheard and value your input and opinion in our business.

We are listening and therefore implementing changes to improve your customer experience with us. We will contact you on your email address and get the details of your delivery in order to address the branch and get your query sorted. Kind regards, Skynet SA.