Incompetence at the highest level

Booked and paid for an urgent door to door delivery at 7:51am on the 13/11/18 to be delivered prior to 1pm on 14/11/18. Package not collected by 8am on 14/11/18 - call centre contacted and promised a call back from the relevant manager. 1pm on 14/11/18 still no communication - 2nd call logged with call centre (would like to add that it takes 10 minutes before your call is taken) - promised a call after contact is made with driver (still waiting). Given the contact number for the manager - 'Name omitted' who, after listening to my issues gave the phone to the dispatch manager without comment (Totally unprofessional). Promised a call back by the dispatch manager (still waiting).

Not only do they have absolutely no idea about customer service, which seems to filter from the top down, but there is little understanding or just plain unwillingness to take ownership of a problem.

I would not recommend this company to anyone seeking a reliable solution to their courier requirements.