Illiterate and extremely rude customer service

I upgraded my Vodacom data contract. I have been waiting for Vodacom's delivery service, which is Skynet, to deliver my router.

I have been expecting this delivery since last week Friday - 27 December 2024. I have been hanged up on now TWICE after holding on for at least 5 minutes each time on the 31 December 2024. The lady answers and then disconnects the line. The so-called voice message option rings a busy tone when I want to record my message.

I have a data only package with no cell phone. I cannot receive sms on this data cell number. It's located in a router and not a cell phone device. And if Skynet was Vodacom's dedicated courier service, they should be aware that some cell phone numbers cannot receive sms.

After phoning Vodacom now two days in a row, I at last received a tracking number. If Skynet was literate enough to read and not send my package to Elandsfontein instead of Rietfontein, I would not have to write this review or waste my airtime.