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Wendy T

1 reviews | Active since Dec 2023

14 Dec 2023, 08:16

Ignoring Customers

We are a well-known business in SA and have worked with multiple courier companies, the customer service received from Skynet SA's domestic division has been shockingly unhelpful. They haven't picked up their phones in two weeks - literally - and they only respond to email tickets that they have good news for instead of keeping you informed. They are making our brand look bad and don't seem to realise that they not only represent themselves, but many other businesses.

During the festive season, your customer service should be at its busiest and its best. This is simply not the case.

Sadly, once our latest parcels are delivered, we are done with Skynet and will not recommend them to anyone.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply14 Dec 2023, 10:16
Official
 Dear Wendy 

We would like to apologise for any inconvenience and frustration caused by this issue. 
We want you to know that we value your feedback  and are taking steps to improve our customer service and communication channels. It's important to us that our customers are more than  satisfied with our service and we hope that you will afford us the opportunity to address your concerns.
To assist you further, we kindly request that you forward the tracking information or any other details relevant to your query to ***, so that we can investigate the matter thoroughly and identify the root cause of the delays. 

We are looking forward to hearing from you. 

Thank you for taking you time to share your feedback.  We take all reviews seriously and will use them in our continuous improvement efforts  


Yours sincerely,
SkyNet Worldwide Express