I wouldn't recommend Skynet or any online store making use of them

I ordered some parts from the U.K. on 22 May 2018, and the package has spent the last few days in JHB with Skynet seemingly unable to understand that this is a private order being delivered to my work address. The responses to queries are not very helpful and there is a clear lack of understanding regarding the shipping address. I have tried many times to explain this, but to no avail. Today (04/06/2018) I've called thrice, but no answer. Unless I received proper assistance I cannot recommend Skynet to anyone, nor any online company who make use of Skynet. I have ordered from this U.K. company before using the same details as the previous order and on that occasion there were no issues. Now with this order there are issues. Same U.K. company, only difference is the courier company (Skynet) that they now make use of.