I order sum stuff from temu wey give me n wybill number what not work i email skynet and give me n ader site where i can track my package i track it and it is still in customs i email back and ask why my package is still in customs

I order sum stuff from temu wey give me n wybill number what not work i email skynet and give me n ader site where i can track my package i track it and it is still in customs i email back and ask why my package is still in customs. Skynet email me back and sy i have n penalty is R500 and there is vat and duties what i must pay skynet send me what i must pay and i dit it if you call them nou 1 picks up the phones i need the package it is too help my dog skynet is realy ***