Hugely disappointed

I am all for giving anyone the benefit of the doubt but my experience with Skynet has been absolutely horrible. I places an order with Shein on the 3rd December Delivery expected 10 to 18 December - I noticed that there was an error in the delivery address and I corrected that as soon as I was able and delivery was promised before Christmas (My granddaughters Christmas presents are inside) I have followed up with them on every working day since then with absolutely no luck at all - Promises were made, I was even given someone in Escalations' direct number but they did not even answer the phone when I called them back. At this point I am wondering if I will receive these gifts before my granddaughters have children of their own. I am hugely disappointed in this service ... or lack of it