Horrific Service

"Good day

I am writing to you about the absolutely horrific service that I have received from Skynet this year. And I just keeps getting worse. Just to list a few:

-Having to spend an average of 40-120minutes trying to track a parcel. Your call centre staff are clearly not train well as the only thing they know how to do is transfer the call without explaining why or who it is you are talking to. I also do not know why I am put through to the warehouse/depo managers and sometimes the driver to find out what has happened to my parcel -Not being told about a hijacking that cost me a vary valuable client as well as R7500 worth of stock. And yes I am still waiting for a formal that email to put me in touch with "the relevant person to process the claim." -I can count of both hands and toes the number of time my parcels have not been delivered onetime again with no explanation and with the client not being informed despite all the correct paper work being done and highlighting they fact that the parcel is urgent. -I can never get through to the cape town staff on the phone

I am actually getting more agitated writing this so I will just stop there.

I signed up with Skynet 3yrs ago while I was in PE and I didn’t not have this high level and frequency of issues. I thought that its just CPT thats bad but I see now from my collective experience this year the whole system is broken.

... But I officially completely give up on you guys."

The above is the final complaint letter I have sent thought to Skynet last month...and of course i have still not gotten a response from them. If anything they service has become worse since i sent the email. My 3day budget deliveries take over a 7 working days and I am still waiting for an overnight delivery that was requested on the 1st Dec.

My biggest issue with any business is the lack of communication as well as the lack of efficiency it is done with.

The only good thing about Skynet is the lady who signed me up three years ago, she is no longer in the client relation department (for over a year now) yet out of all the people who are suppose to be handling my account in Cape Town and well as my complaint to head office (online), she is the only one who called me to apologise...again even though it no longer has anything to do with her. She is the one good seed in a very rotten system...