Horrible service

I don’t know if the quality of logistic companies in South Africa are declining with the economy, or the bad service is just getting worse. I ordered something from the UK, it was shipped by Skynet world wide on the 7th of August 2020. The shipment arrived on the 11th of August, Skynet contacted me on the 13th asking me to fill in some customs forms, the lady that sent the form made it seem like I’m delaying the clearance yet that was the first time they sent anything. This was the first time filling in the form, so I used whatever information I knew and left the rest blank because its not information I would be privy to. She then sends it back to me telling its incomplete, it became a back and forth with this lady because I had to extract the flight, weight, foreign value and some reference code from her. Things I wouldn’t have because I don’t work for Skynet. I thought that everything would be sorted. And then a second lady sends me the form the following day, at least she had the decency to give me the information. Today I get a mail that my item is still at Customs, waiting for my ID, an ID copy I sent to Skynet in the UK on the 6th of August when they requested it! I don’t know if its bad luck or what, but courier company services are really really really really horrible. They might as well work for the post office. The sad thing is we pay for this bad service!!