Horrible Service!!!

Hi I would like to lay a complaint on a driver that was to deliver a router for my mum, he came to the house and asked her for her ID which she gave to him, he then demanded that she gives him a hard copy of it which she declined as he verified it was her, he was rude and arrogant and screamed at her saying that if he doesn't get a copy of her ID now he will not give her that router, when I asked why is he being so rude and asked him which company is her from and his name as his van had no branding on it, he got more aggressive and through the box back in to his van and said you not getting the router.

My mum is a Telkom customer for over 2 decades, she is pensioner, a widow and blind in one eye, how is this acceptable behavior from anyone?

She will not give a hard copy of her ID to any random man, please also note this is also a breache the POPI act.

Please URGENTLY advise when this router will be delivered and when will be receiving an apology from the driver.

Please note that if you require a copy of the ID I will gladly send a digital one or take my mum to a store so they can confirm but I do not appreciate this totally appalling and sickening service received.

to add insult to injury i called them 5 times today with holdinng the line for 30 minutes and they dont answer their calls

How is this acceptable???