Horrible service and bad attitude

My order has been out for delivery since Wednesday, the 4th of September. Today is the 10th. I have not received a single call, sms, email from the courier explaining why. I called them last week Thursday and they said it would be delivered on Monday because it is an outlying area. I understood but why did I have to call to know this? It could have been specified on the tracking page. Fine. I wait for Monday and again, no call, no sms, no email, no delivery. I call them today and they tell me that I did not specify that it wasn't a residential address when I specifically typed it: "DRC Primary School".

The lady on the phone was very rude, gave me no chance to speak and took no accountability. The lady was very annoyed and she started defending their delay as soon as the agent put me through to her line BEFORE I even spoke. No apology from both skynet and this lady who I think is a 3rd party courier and I was told to wait for Thursday the 12th.