HORRIBLE SERVICE.

On 29 Nov I received an SMS for skynet advising that my package has been scanned into branch, 30 Nov my tracking showed that parcel is out for delivery, the vehicle had a breakdown the same day. I was then advised that my parcel will be sent out 1 Dec, to date i still have not received my parcel, they keep on saying we will arrange for delivery, but its just not happening. I asked if I can collect, they dont respond, I have been calling their contact centre, they dont answer the calls. I was told that my query has been escalated and an agent will contact me, no agent has contacted me. Companies should just stop using Skynet as they do not know what efficient and reliable service means.