Horrible service

This has been the worst experience with a courier company. I ordered from Vodacom end of July and to this day I have not received my delivery. I have tried calling to schedule delivery, I even received a message that my parcel was out for delivery but nothing came through. I had put my office address on there and called to change the address yesterday after having been to the office a couple of times with them not delivering. I then got a message that my parcel is out for delivery and when I tried to check with them what is happening at 4pm, I was put on hold for 10 minutes before I was told that my change of address was not authorized and that they would still deliver at the office even though I had been assured the day before that delivery would be made to me at home. Further, it is 5pm now and I have not received once call from the driver or the receptionist at work saying they are there.

The service delivery is utterly shocking and at this point, I do not know if I will ever get my order.