XM
Xolisile M
1 reviews | Active since Nov 2023
09 Nov 2023, 13:57
Horrible service
I have been waiting for order for 3 days they keep giving it to drivers who will not be going into the area, no communication just the same "your parcel is with our driver for delivery" until now.
Helpful (0)
Replies (5)0
Replies (5)
Skynet Worldwide Express's replyOfficial
10 Nov 2023, 09:13 Dear Xolisile Mazibuko
Thank you for the review. We apologise for the inconvenience caused to you because of the late delivery of your parcel. We understand that timely delivery is of utmost importance and we failed to meet your expectations this time.
Kindly please provide the waybill number so that we can investigate immediately and make things right.
Regards,
Skynet Worldwide Express
Skynet Worldwide Express's reply10 Nov 2023, 09:13
Official
Dear Xolisile Mazibuko
Thank you for the review. We apologise for the inconvenience caused to you because of the late delivery of your parcel. We understand that timely delivery is of utmost importance and we failed to meet your expectations this time.
Kindly please provide the waybill number so that we can investigate immediately and make things right.
Regards,
Skynet Worldwide Express
XM
Xolisile M's updateReviewer Update
10 Nov 2023, 10:27*** Your agent have promised to call me back it's been an hour , really not impressed.
XM
Xolisile M's update10 Nov 2023, 10:27
Reviewer Update
*** Your agent have promised to call me back it's been an hour , really not impressed.
Skynet Worldwide Express's replyOfficial
10 Nov 2023, 14:22Dear Xolisile Mazibuko
We attempted to make contact on the listed number, however it is going straight to voicemail.
Kindly note we will make contact with you on the number from the waybill provided.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply10 Nov 2023, 14:22
Official
Dear Xolisile Mazibuko
We attempted to make contact on the listed number, however it is going straight to voicemail.
Kindly note we will make contact with you on the number from the waybill provided.
Yours sincerely,
SkyNet Worldwide Express
XM
Xolisile M's updateReviewer Update
10 Nov 2023, 14:30I've been waiting for your call and I'm now on the line again I'm so drained at this point I can't hey. Im now told I should wait for next week this is horrible service you are providing. I will request for a refund so you can keep that package I'm so tired.
XM
Xolisile M's update10 Nov 2023, 14:30
Reviewer Update
I've been waiting for your call and I'm now on the line again I'm so drained at this point I can't hey. Im now told I should wait for next week this is horrible service you are providing. I will request for a refund so you can keep that package I'm so tired.
Skynet Worldwide Express's replyOfficial
13 Nov 2023, 10:09Dear Xolisile Mazibuko
Kindly note we are still unable to reach you on the listed number. The number on the waybill provided is incorrect.
Please double check and provide a number you are reachable on so that we can assist further.
We are looking forward to hearing from you.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply13 Nov 2023, 10:09
Official
Dear Xolisile Mazibuko
Kindly note we are still unable to reach you on the listed number. The number on the waybill provided is incorrect.
Please double check and provide a number you are reachable on so that we can assist further.
We are looking forward to hearing from you.
Yours sincerely,
SkyNet Worldwide Express