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Rendani R
1 reviews | Active since Jul 2016
13 Sept 2023, 13:43
Horrible service
All the other reviews about Skynet are genuine. Horrible service.. Skynet service makes South African Post Office service looks like world class service.. i decided to renewed my vehicle license from Natis website for the first time and seems like Natis uses skynet for deliveries..to cut long story short.. 15 days later, I still haven’t received my parcel, and everyday I keep getting sms saying “parcel out of delivery” but it never arrives, when you call-in to find out they will “please hold while I find out “ just know that ,that’s the end of your call because it’s going to be dropped…
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Replies (2)
Skynet Worldwide Express's replyOfficial
13 Sept 2023, 14:38Dear Rendani Ramuageli
Thank you for sharing your feedback.. I apologise that our team did not meet the level of service that we always strive for. We understand that timely delivery is critical, and we failed to meet your expectations this time.
We are ready to resolve this issue immediately and would be grateful for the opportunity to discuss this further.
To serve you better we require a waybill number so that we can investigate and understand what caused the delay.
Please let us know if you prefer that we call or email you for further assistance.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply13 Sept 2023, 14:38
Official
Dear Rendani Ramuageli
Thank you for sharing your feedback.. I apologise that our team did not meet the level of service that we always strive for. We understand that timely delivery is critical, and we failed to meet your expectations this time.
We are ready to resolve this issue immediately and would be grateful for the opportunity to discuss this further.
To serve you better we require a waybill number so that we can investigate and understand what caused the delay.
Please let us know if you prefer that we call or email you for further assistance.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's replyOfficial
13 Sept 2023, 16:23Dear Rendani Ramuageli
Kindly note we have tried to contact you on the listed number; however the number is not in service.
Please forward your contact details to *** and one of our agents will be in contact with you to assist.
Yours sincerely,
Skynet Worldwide express
Skynet Worldwide Express's reply13 Sept 2023, 16:23
Official
Dear Rendani Ramuageli
Kindly note we have tried to contact you on the listed number; however the number is not in service.
Please forward your contact details to *** and one of our agents will be in contact with you to assist.
Yours sincerely,
Skynet Worldwide express