HORRIBLE HORRIBLE SERVICE

This is the worst courier company I have ever dealt with. My package has been lying in a warehouse 60km from me for a WEEK. No updates on tracking, no replies to email enquiries. I have sent 7 complaints to their customer service without help. I have been on the phone for 40 minutes (number 38 in line). Yesterday, after I complained to Temu, the status was updated to "out for delivery" - that was 28 hours ago. Do they travel for 28 hours on 60km? I live in a small town, there's not much deliveries. Other couriers usually deliver in the morning.

There is no phone number for the branch my package is at, just the rude call centre where you're 38th in line. The address of the branch is ****. The address provided by their call centre for the branch in town, is also ****.

The call centre agent straight up told me this is budget shipping, so I should expect anything to be done. It is taking longer to get delivery from 60km away, than it did for my order to be packed, flown in from China, going through Customs and getting to Skynet Mafikeng.

Please stay away from this company, they are *******