Horrible, horrible service

I'm not even surprised by the amount of bad reviews this company has. I would not recommend this courier company at all.

I ordered an item from Incredible connection on the 13th Feb 2024 at 10:00am, after an hour I received a notification that the order was ready to be picked up by the courier company. The courier company (SkyNet) only picked up the order on the 14th Feb 2024 at mid-day.

On the morning of the 15th Feb 2024 at 8:30am, I received an sms to track my order as it was out for delivery. I waited and waited, eventually got to 4:00pm and I decided to contact SkyNet, they advised that the driver will arrive between 4:15pm and 4:30pm. I waited and still nothing, at 4:40pm.

I contacted SkyNet again, only to be told that they cant get a hold of the driver. They told me that deliveries are done all the way until 6:00pm, so I should just wait, which I did. It is now 8:00pm and still nothing.

I tried calling SkyNet again but they is no longer anyone at the call centre. There is also an option for priority clients, which I selected but this just keeps ringing as well.

In all my years of having items delivered through courier companies, I have never had such terrible service. I have never not had my item delivered on the day that the company explicitly said it would be delivered. I have also not received such a lack of service or communication from a couriers call centre. This has left a really bad taste in my mouth and I would never recommend SkyNet to anyone.

Still awaiting arrival of my package. The site tracking has no update and still lists the item as expected to be delivered today. Shocking.