Horrible experience - No delivery and no communication from driver

My parcel has been messed up twice now as well. Skynet has a wrong contact number for me. I called them twice to have it 'noted on their system's but the consultants say they added it but the next one I speak to says there is nothing noted on the system. What the hell are they doing then? Driver never contacted me if he got stuck. How can a courier company work like this? 2nd attempt still no delivery and no contact from driver. Where are my goods? Why can't you get this right?