Horrible experience

My parcel, which left from Italy, arrived in Barcelona where it has been stopped for more than a month (it was supposed to arrive in A Coruña, Galicia). I got in touch with customer service and sent a million emails receiving only nonsensical replies, and was finally told that since my parcel contained food, it could not be delivered. I spent more than 40 euros for the delivery (in addition to the money spent on the goods the package contained) and was not even given the opportunity to return it to the sender. I was completely ignored and, what's more, having contracted the Skynet company through Packlink, I was not required to read the strange rules about not being able to send food (written in a guide that can't even be found online), as there are no such restrictions in Packlink. I hope at least in Barcelona they enjoyed the lunch they prepared with MY PRODUCTS paid for with MY MONEY. Enjoy!