Horrible Communication & Tracking Experience

I am writing to formally lodge a complaint regarding the lack of communication and ongoing delay with my Vodacom parcel delivery. It has now been over 72 hours since I received an SMS from Vodacom indicating that Skynet would provide a waybill number and deliver my parcel.

Despite multiple follow-ups:

I still have not received a valid waybill number.

When I called yesterday, I was assured the parcel would be delivered today, yet no delivery has taken place.

Upon following up again today, I was given an incorrect waybill number, and your agent mentioned that the parcel has not been scanned in your system.

This level of service and communication is unacceptable. The delivery was scheduled to my work office address, and I will not be available on other days to receive it.

RAM provided a professional and efficient service.