Honestly, non-existent customer service!

I made a purchase from Brands Mega Store on the 21st of December and the waybill according to the emails were created that same evening and the parcel send off the next day to Skynet Worldwide Express as the courier company to deliver my parcel. The last update made on the tracking was on the 23rd of December.

I have tried calling the contact centre but after continously getting the voice prompt for more than 10min of holding on, I resorted to trying their WhatsApp option as at least the BOT would respond quicker.

Ad expected the WhatsApp chat was instantaneous while the ChatBot was handling the conversation, BUT as soon as the conversation was handed off to a human agent it went radio silence again - same as the contact centre with no response.

It has now been 7 days - 5 working days for a package to travel from Germiston/Boksburg area to Roodepoort...really that is ridiculous. Trying to make contact with the courier company is nearly impossible!

#Skynet Worldwide Express, your customer service leaves very little to be desired! Companies making use of your services as the courier - will be losing customers due to your bad service.