Growing old waiting!

On the 2nd of July bought vehicle licence on line. Usually item received within a few days. On the 4th of July received notification from Skynet regarding delivery. 8tb July I received notification said item was out for delivery. 9tb July still nothing received and no further updates from Skynet. I find this unacceptable. They ask you to make sure someone with their ID is available to receive delivery. How many days do they expect you to sit around waiting for an item when they don't deliver on the day they say it's out for delivery.