Gross negligence from Cape Town Branch

I’ve been waiting for my Unisa Study material since Jan 14th. Only to track it and for it to reflect as delivered on Jan 22nd to someone who wasn’t me.

I’ve been trying to call for days and eventually got through to the Cape Town branch where I spoke to an extremely rude lady who just said my package was delivered and I need to contact the driver myself.

I called the driver, Albert who was so unhelpful and who told me he’ll get back to me but still hasn’t. All he could tell me that he delivered to a house and that a miss jones signed for it.

How is the hell do you let someone with a completely different surname sign for important study material that contains my personal information?

I’ve sent numerous emails with no response. I am absolutely shocked with the negligence and the disgusting customer service.