Great customer service Given Mphahlele

I just about was ready to write a negative review, so I had been waiting for my parcel to be delivered since Friday 30 September, the driver noted that I was not at my place when I never left the house. I waited the whole day for something that never came.

This morning I called the call center and I got through to Given Mphahlele who was very helpful, upon listening to my rant, he asked that I hold on the line to track their driven and he connected the telephone to the driver who already was at my gate to deliver. Within a matter of minutes I received my parcel. I would like to express how nice and Helpful Given was, he is a true reflection of what customer service is.