ML
Mich L

1 reviews | Active since Dec 2017

20 Jan 2023, 08:20

Give this Courier a Miss

I have never been so frustrated or angry, as with trying to follow up on a parcel sent via Skynet. If you looking for rude and inefficient then this is the courier to use. Their 087 number on their website doesn't work. I tried following up on their whatsapp number - I got a response but the person on the other end was rude and unhelpful and the matter still hasn't been resolved. They claim the address used is insufficient - but no one has called me or even tried to deliver. I have order from SheinSA several times without any problems from their other courier companies - exact same address. No Problems. Skynet however is a major problem. I still don't know where my stuff is or if I will ever get it. I run a small company and rely on the goods I purchased. Skynet is proving to be the Eskom of courier companies and I would warn anyone to stay away from them.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply24 Jan 2023, 07:52
Official
 Dear Mich Lms Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Please let us know if your prefer that we call or email you to discuss how we can provide you with a solution.  Yours sincerelySkyNet Worldwide Express