Ghost Drivers and Terrible Service

I have only given a one, but if I could I would put 0/5. Terrible service from the ghost drivers and inconsistent responses given when you try and follow up on your package.

Firstly, I got the s.m.s on a Friday that my package was out for delivery, which I took upon myself to follow up on. I called their office at 3pm and was told by the one lady that the goods were set to be delivered within the hour. Surprisingly, by 5pm, I had no goods. Upon following up again with Skynet, a male agent this time, told me that the driver was no where to be found as, "he had gone off the route and his phone was unreachable". His words not mine.... The agent tried calling the ghost driver to no !!!!!

Luckily I was informed that Skynet operates on Saturday so I could check in with them in the morning. When I did so, I was surprised to find out that the driver and Skynet had lodged a Delivery Exception: Bad address...at 7:41pm on Friday.... ARE YOU JOKING!!!!

What was infuriating was that I has spent all my time calling to follow up on the driver yet he never bothered to call me if he was truthfully getting lost or could not find the address. No one bothered at all.

Saturday I requested an escalation for the package to be redelivered for Monday the following week. I am still following up today (Monday) trying to get my package to be delivered. None of the agents is actually helpful. Its one excuse after the other.

I have reviewed comments on Hello Peter to realize that these Phantom Drivers are a thing, and that I am not the only one who is getting this terrible service. Moral of the story: Do not use Skynet Services...