Frustrating and Appalling Service

Completely appalled by the horrible customer service that I have received from Skynet. This was my first time dealing with them and I hope it will be the last. After repeatedly telling the service providers that my documents should be collected by 2pm because I knock off at 2.30pm and having been assured that the driver would have arrived by then, none of this actually happened.

I have been on the phone with call centre agent after call centre agent for the past hour and was even placed on hold for 25 minutes. It is only the most recent lady I spoke to who has been helpful.

I'm really frustrated by the level of service that I have received and my documents have still not been collected.