Frustrated with non existance service received

If there was no stars I would have not even given a star. This is by far the worst experience we receieved by n courier company We waited the whole day in the sun for our parcel not even sorry then all off a sudden I received a message that they cant deliver beacuse we were not available at the address. This is just plain rude we are awaiting a very important parcel and is leaving for leave and now this. Its just un expected and not good no explenation. And if you phone or email nor reply. Wish the companies will atop using useless courier companies.