NM
Njabulo M
1 reviews | Active since Nov 2015
27 Nov 2020, 12:12
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I’m very disappointed with the level of professionalism and in dealing with clients as a whole, my parcel hasn’t been delivered at all to my address and Skynet says they driver has delivered it while the driver confirms he hasn’t been to my area for a while.
The manager suren then sends me a proof of delivery but without my signature which is a sign of ***** keep clients goods for themselves, I’ll never use the delivery company ever I’m also warning the public
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Skynet Worldwide Express's replyOfficial
27 Nov 2020, 15:55Dear Njabulo Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *********** I assure you of my personalized service at all times.Yours sincerelySkynet SA
Skynet Worldwide Express's reply27 Nov 2020, 15:55
Official
Dear Njabulo Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *********** I assure you of my personalized service at all times.Yours sincerelySkynet SA