***** and INCOMPETENCE

*****! SkyNet in South Africa was supposed to deliver a Vodacom package with two iPhone 13's to me 2 weeks ago which never arrived, and still hasn't. They informed Vodacom that they delivered it. I called their contact center and contacted them using their WhatsApp number. The WhatsApp number takes 2 hours to respond. What's the point of that? They still don't know who has the package, yet Vodacom has already told me a week ago who incorrectly received it. They delivered it to someone else, who provided an ID that doesn't match my name, my ID Number or didn't have the OTP that was sent to me. They still don't own up! *****! Instead of notifying Vodacom, which I have requested them to do countless times, they tried to go back to the incorrect recipient to retrieve the package. Person "unreachable"! *****! They STILL HAVE NOT notified Vodacom. *****! After 2 weeks. *****! I ask them if they have notified Vodacom, I never get a Yes or No. *****! Vodacom is now charging me for the phones, the minutes, and data, for something I did not receive, and their 14-day cooling off period has now lapsed, making things difficult for Vodacom to fix my account. SkyNet's attempt at hiding their incompetence from Vodacom is obvious - why not inform Vodacom that your useless people have lost the package, with zero excuse due to the security measures put in place clearly not followed??? *****! Why try and retrieve while the clock is ticking on my account?? *****! No regard for customers! You had 2 weeks to do so, yet you constantly "following up" and "escalating", with no feedback, even when you promise feedback "today". *****! USELESS. I hope you hav to pay Vodacom for new phones, and they also press charges on your useless *********!