YK
Yvette K
1 reviews | Active since Mar 2018
18 Mar 2022, 10:09
*****
Skynet had to deliver a parcel for me on the 14th they never did when i phoned the driver he told me he is going to deliver my parcel when he feels like it. I have phoned Skynet 20 times every time they say they are going to take it up with the manager. The thi g that is bothering me is according to skynet i have tracked my parcel and on their system it says my parcel has been delivered and signed by my that is not true so my parcel is gone so skynet and the driver are *****ing and busy woth fraid i have gone to the police and opened a case against them and the driver and i want them to pay the amount of R2000 vack to me cause that is the worth of my parcel
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Skynet Worldwide Express's replyOfficial
18 Mar 2022, 14:10Dear Yvette Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please kindly provide us with your waybill/tracking number Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
Skynet Worldwide Express's reply18 Mar 2022, 14:10
Official
Dear Yvette Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please kindly provide us with your waybill/tracking number Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre
We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre