Formal Complaint - Discriminatory Service Refusal and Xenophobic Conduct

I would like to report an extremely serious incident involving discriminatory conduct by one of your couriers named Nolence Mashile that occurred on 2 January 2026 at my address.

Your courier was delivering a parcel on behalf of Vodacom requiring ID verification. When I presented my passport - the standard and legally recognized form of identification for foreign nationals in South Africa - he refused to complete the delivery, stating he "doubts they'll accept a passport as proof of ID."

This is completely unacceptable for the following reasons: A passport is a valid, legally recognized form of identification in South Africa I have received numerous deliveries over the years using my passport without any issues The contract in question is registered under my passport number There is no legitimate policy reason to refuse a passport as identification

The only explanation for this refusal is xenophobic prejudice against foreign nationals and passport holders. Your courier's behavior was discriminatory, unprofessional, and absolutely appalling.

As a delivery service operating in South Africa - a country with significant foreign national and immigrant populations - your staff must be trained to accept all valid forms of identification without bias. The attitude displayed by your courier is not only offensive but potentially discriminatory under South African law.

I demand the following: Immediate disciplinary action against the courier involved Completion of my delivery with proper acceptance of my passport as valid ID Mandatory training for all couriers on accepting legal identification documents A formal written apology Confirmation that policies are in place to prevent such **************

Please provide an incident reference number for this complaint.

I expect a response within 48 hours. I am also escalating this matter to Vodacom and will consider further action if this is not resolved satisfactorily.