For a delivery company, they don't deliver

Waybill UNPD*** was dispatched from UNISA 16 Jan. After numerous calls and holding for a long time on the Pretoria line, a consultant promised to investigate and return my call and she never did. By last Friday, Katlego from inquiries forward my call to PTA, and Cheryl tracked down the parcel and gave me the drivers number to advise him of an alternative delivery point as he was running late. The driver informed me that he doesn't do my area and only does Hammanskraal. My study schedule has been disturbed by these delays. Yesterday the Pretoria consultant promised that my parcel would be delivered today, and to no surprise that hasn't materialized. The quality of the call centre is poor, the Pretoria phone rings without response and after being promised my parcel will be delivered today and failing on that, I'm very disappointed.