False Delivery

Dear Skynet Customer Relations Team, I am writing to formally lodge a complaint regarding the handling of my delivery and the extremely poor service I have experienced. I received SMS notifications stating that delivery attempts were made on the 24th, 29th, and 30th, each time claiming that no one was available and that the driver had attempted to call me. These claims are false. No one attempted delivery, and I did not receive any calls on any of those dates. I then made multiple attempts to contact Skynet to resolve this issue, but I was completely unsuccessful in reaching anyone for assistance. Today, while I was on a call with Samsung regarding the escalation of my unresolved delivery, I suddenly received a call from Stephanie, who advised that delivery could be made tomorrow and mentioned that there are delivery delays. Alarmingly, she also stated that it is “normal for drivers to lie” regarding delivery attempts. If this is indeed known practice, I find it deeply concerning that Skynet continues to employ drivers who are not trustworthy and that customers are expected to accept this as normal. This reflects a serious breakdown in service standards, accountability, and professionalism. This experience has caused unnecessary frustration, inconvenience, and delays, and it has severely undermined my confidence in Skynet as a delivery partner. I request the following: A formal investigation into the false delivery attempts logged against my delivery Written confirmation of the actual status of my parcel Assurance that delivery will be completed as agreed An explanation as to how such conduct is allowed to continue Please acknowledge receipt of this complaint and provide a reference number. I expect a prompt and meaningful response. Sincerely, Aqeela Saffodien Email: *** Waybill number : *** Cell number: +***