False accusation of credit card ***** and ****** behaviour

I purchased a daybed and 55 inch smart television set on account from Rochester Kempton Park. I had recently bought a house in Protea North in Soweto at the time of the purchase. Prior to buying my house, I lived in Norkem Park in Kempton Park. The sales consultant erroneously captured Kempton Park as the delivery address instead of Protea North. After several calls and failed delivery attempts, I managed to get the branch to correct the delivery address.

On the 23rd of April 2022,I was contacted by a SkyNet driver named Patrick who confirmed that he was on the way to deliver the TV. We quickly established that the delivery address was still incorrect. I immediately sent him a Whatsapp with the Protea North address as it was clear that the Rochester branch did not inform Skynet of their error. The Skynet driver then confirmed on Whatsapp that the TV would be delivered on Monday, the 25th of April 2022.

At 10h30 on the 25th of April, Patrick informed me that the zone managers from JD Group instructed him to not deliver the goods. Following Patrick’s voice note, I was contacted by a gentleman claiming to be for JD Group. He said that my package was mistakenly flagged as a parcel that was bought with by way of a ********** credit card.

At 11h27 on 26th of April, I received a Whatsapp call from my husband who was home to receive the TV. He stated that there were 2 menacing men in my house and they were searching the premises and they were accompanied by a Skynet driver as well as a member of the SAPS. They instructed him to stand still as they went about every room searching and verbally harassing him. At 11h29, I called my husband back and managed to speak to 1 of the investigators. He told me that he was conducting an investigation on the basis of an email instruction from JD Group. He stated that he received an email from JD Group tipping him of a ********** credit card purchase. I told him that the TV was bought on store account, he contacted the Rochester branch where the account was opened. He said that he would not take the word of the consultant who opened the account as she was too junior to assist. I probed him to state what evidence he re**** on to suspect us of credit card *****. He said that he re**** on the fact that the delivery address was changed from a “white area” in Norkem Park to a “black area” in Soweto.

Following his ****** remark, I managed to get Skynet’s Risk Executive’s email address so I could lay a formal complaint against the Skynet investigators as they report directly to him. He assured me that he will conduct an investigation and address all my questions and ultimately meet me in person to discuss this.

To date, I have not received the outcomes of the internal investigation into the ****** behaviour and trespassing done by the 2 Skynet investigators. The email tip off from JD Group is not forthcoming as well. Instead, the Risk Executive has cancelled 2 meetings and has not contacted me about this since the 20th of May 2022. There is no recourse for my husband and I as Skynet has displayed their unwillingness to correct this.