Failure to Deliver on Commitments – Extremely Poor Experience

I am extremely dissatisfied with the service provided by Skynet and the lack of communication between Vodacom, Skynet, and myself as the customer. There were no updates regarding my delivery, and Skynet arrived unexpectedly on 09-12-2025 when I was not available. The individual present at the delivery address requested that the driver return at 5 PM, but this was not honored. I contacted Skynet to raise my concerns and requested delivery today (10-12-2025), only to be informed that all drivers were out and delivery was not possible. Furthermore, I was advised that collecting the package myself was also not an option. The contact center appears overly process-driven, which has resulted in an inability to provide quality service or prioritize my issue. Despite repeated attempts to resolve this matter, no effort has been made to ensure a satisfactory outcome. Please escalate this issue urgently and advise on a resolution.