Failure To Deliver

ON THE 21/09/2015 I RECEIVED AN SMS THAT MY PARCEL HAS BEEN DISPATCED WAYBILL NO *** AND IT WILL BE DELIVERD WITHIN 3 TO 5 DAYS UP TO NOW I HAVE NOT RECEIVED THE PARCEL .ON THE 23/09/2015 I RECEIVED A CALL CONFIRMING MY PHYSICAL ADRESS THE CALL WAS FROM ***.LAST WEEK I PHONED THE KEMPTON PARK BRANCH WHO CONFIRMED MY PARCEL WAS AT ELANDSFONTEIN ,I PHONED ELANSFONTEIN ON MONDAY I SPOKE TO LOUISER (LUISER0 NOT SURE WITH HER NAME SPELLING PROMISED ME THE PARCEL WAS GOING TO BE DELIVERED YESTERDAY AND SHE HAS SENT ANY EMAIL TO JOHN AND I ALSO CONFIRMED MY ADRESS.YESTERSDAY I CALLED AGAIN TO FOLLOWUP AROUND 1 SHE PROMISED TO COME BACK TO ME AS THERE WERE LOOKING FOR THE PARCEL IN THE CAGE.I NEVER HEARD FROM HER ,THIS MORNING I CALLED HER DIRECT LINE *** THERE WAS NO ANSWER I THEN CALLED THE SWITCH BOARD ***,I WAS TRASFERED STILL THERE WAS NO ANSWER. MY QUOSTIN IS AM I STILL GOING TO GET THE PARCEL OR THE PARCEL WAS LOST.AND ITS ALMOST A MONTH SINCE IT WAS DISPATCHED .