Failure to communicate and deliver

Where to begin?

My significant other and I work from home, full-time. This is the 2nd time in recent months we've been notified that delivery will take place during the day and then told at the end of the day that we were unavailable when they attempted to deliver when both of us were home the whole day and watching the gate like hawks and waiting for the delivery, even planning around meetings to ensure one of us is available to collect when the mythical drivers eventually deem us worthy of their appearance.

It's funny how other delivery services can reach us when we're clearly home (The front door is open with a closed gate for our pets to see the outside world. Plus, barking when there's someone at the gate is an additional notification system) and ring the doorbell at the gate, but this seems an insurmountable task for Skynet.

It's even funnier how every time this happens, it's a Friday. I'm starting to wonder if someone is clocking off early for a long weekend and then fibbing about deliveries.

Combined that with their ever helpful customer service call centre who, when asked if said package would still be delivered can only say "It's out for delivery". I know it's out for delivery. If I wanted a vague non-answer, I would turn to tea leaves, crystals or tarot cards. Other services would contact drivers to get ETAs, but again, yet another insurmountable task.

I guess I'll continue waiting for my delivery to arrive, one day. In the meantime, I would recommend using a different partner for your delivery needs if you want a happy customer base.