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JB
Jano B

1 reviews | Active since Oct 2012

23 Feb 2023, 22:18

Failed to deliver

Got an out for delivery SMS the morning stating delivery by 17:00. After 16:00 I phoned the call centre and they told me the driver would be there just after 17:00. I waited until 18:15 and then left the office with no package. Later I had to see the driver indicated a "bad address", but why does the driver not call me? Also, how can they not find the address when other couriers easily deliver there every day? Never, ever use this company. They are in it for the money. Maybe a **** based on some reviews too.

0
Replies (3)
Skynet Worldwide Express
Skynet Worldwide Express's reply24 Feb 2023, 09:05
Official
Dear Jano Barnard,

Thank you for taking your time to give us feedback. We apologise for the delay in receiving your parcel and understand how frustrating that can be. 
We would like to investigate this further and confirm a few details regarding the delivery address. 

Please let us know if you prefer that we call or email to discuss this further. 

Yours sincerely,
SkyNet Worldwide Express
JB
Jano B's update24 Feb 2023, 09:50
Reviewer Update
You are welcome to give me a call. I would just like the package delivered today and if you can also ask your driver to prioritise the delivery that is now a day late that would be great as I do not want to wait for no reason again until 18:00 just to realise the driver is never coming and that the call centre agent **** when they gave me a delivery timeframe of 17:00 to 17:15 yesterday. It would also help if the driver calls me if he/she experience issues locating me as my number should most definitely be on the waybill.
Skynet Worldwide Express
Skynet Worldwide Express's reply24 Feb 2023, 10:01
Official
Dear Jano,

Thank you for the feedback. Our consultant will contact you soon.

Yours sincerely,
SkyNet Worldwide Express