Failed Delivery 3 Times – Incorrectly Marked as “Bad Address”

Failed Delivery 3 Times – Incorrectly Marked as “Bad Address”

I am extremely frustrated with the service from SkyNet regarding my Vodacom upgrade delivery (Waybill ***).

My parcel has now failed delivery THREE times due to a basic routing error:

• Wednesday (29 April): SMS received – no delivery • Thursday: SMS received – no delivery • Driver eventually contacted me and confirmed he was in Kloof Road, Camps Bay instead of Kloof Road, Mountainside, Gordon’s Bay (±50km away) • I was informed this mistake occurred twice • Saturday: Promised delivery again – now postponed to Monday

To make matters worse, the tracking system now reflects “bad address”, which is completely incorrect.

Vodacom has already verified my address and even confirmed it visually via Google — there is absolutely nothing wrong with it.

I have also attempted to contact the Operations Manager, Trevor Bomester, multiple times with no response.

How does a courier company operating across Cape Town assume there is only one “Kloof Road” in the entire city? This is not a customer error — it is a clear operational failure.

This situation has caused unnecessary delays and frustration, especially since I rely on this device for work.

I am requesting:

Immediate correction of my address in the system Priority delivery on the next run A proper explanation of how this error occurred twice

I expect urgent resolution.