Extremely Unacceptable BAD service

On Thursday 8 February 24, I put through an order for my cars license disk. All went so smoothly; I got an SMS around 8pm that evening to say that my order was collected by Skynet and issued a waybill number. On Saturday 10th, 7:30 am I got a message to say that my order was out for delivery. I sat around the entire day waiting for my order - nothing, 5pm I went online to see just what was happening only to pick up that at 15:11 my parcel had a status of "consignee not available" I was flabbergasted as NOBODY came to my house, (driver was probably wanting an early day) there is nothing on my cameras as well as my security system (dogs) would have let me know (as I know when my neighbor gets their deliveries). There is NO contact numbers to find out what's happened. There is a voice message stating office hrs. 7-5 (M-F) and 7 - 1pm Saturdays so I had to wait until today. 7:06am, I call the customer care - no answer. 7:45 I tried again and got through to someone who said my order was out for delivery again today. I checked the address and all good. So far 1:21pm - no delivery, another day of sitting around just waiting, surely with a courier, they collected Thursday evening, I should have received Friday. Secondly, "if consignee not available" - why didn't they ph. I see this as extremely BAD service. Due to NO delivery Saturday, surely my delivery should have been 1st on the list.