Extremely Poor Service and Unprofessional Behaviour – Skynet Couriers

I am utterly disappointed with the service I received from Skynet Couriers regarding a return package collection for an order placed on Temu.

Firstly, I was never contacted or notified that a courier would be coming to my home for the collection. There was absolutely no communication from Skynet – no call, no message, no email – nothing to confirm a date or time. Am I supposed to magically know when a courier will arrive?

After days of silence, I managed to get in touch with one of the Skynet couriers named Amber, who was extremely rude and unprofessional via WhatsApp. Instead of assisting or trying to find a solution, he blamed me for not being at home and told me it's not his job to rebook collections. When I explained that both my partner and I work and can't be at home 24/7 waiting for an unannounced pickup, he became disrespectful and sarcastic.

Amber also claimed he came to my home twice – yet again, without any form of communication. How am I supposed to know someone is outside my house if I wasn’t informed they were coming?

This level of service is completely unacceptable. A courier service should understand that people have jobs and lives and can’t wait around indefinitely for unscheduled collections. The lack of communication, failure to follow basic customer service standards, and the shockingly disrespectful attitude of Amber have left me frustrated and deeply dissatisfied.

I would strongly advise anyone to avoid using Skynet Couriers if you value time, respect, and proper service. This is by far one of the worst experiences I’ve ever had with a courier company.