Extremely Disappointing Service and Lack of Responsiveness from Skynet

Subject: Extremely Disappointing Service and Lack of Responsiveness from Skynet

I am writing to express my profound dissatisfaction with the appalling customer support and complete lack of accountability demonstrated by Skynet.

I booked a courier on the 11th, and, three days later, the package is still pending collection. When I called Skynet the following day to check on the status, I was informed there was "no package to collect" — a response that defies logic, given that a booking had been made specifically for this purpose.

Furthermore, the driver made no effort to contact me. I called again today, making repeated attempts before finally getting through, only to be asked if I would like them to “attempt collection again.” To my disbelief, no collection attempts had been made since the initial booking, with no explanation for this unacceptable delay.

When I asked to speak with an operations manager, my call went unanswered. Adding to the frustration, I have had an unanswered, one-sided email thread with Skynet for three days now, despite multiple follow-ups on my end.

We have used Skynet many times in the past, but this experience has severely undermined my confidence in your service. I am highly disappointed and expect a swift and meaningful resolution to this matter. I will likely not be a returning customer.