Extremely disappointed in Skynet Customer Service

I have been waiting for a parcel to be delivered by Skynet since **Wednesday, 29 July 2025**, and the experience has been nothing short of frustrating and disappointing.

Initially, I was informed that delivery failed because I was not home — which is completely untrue. I received no call, no SMS, and upon reviewing my home surveillance footage, it was clear that **no attempt to deliver was ever made**.

I called their helpline and was told the issue was on their side, with a new delivery scheduled for the next day. However, **on Thursday, 30 July, no one contacted me**, and despite **multiple calls and WhatsApp messages**, I received no assistance or update. I was eventually told the parcel would arrive later that day — it did not.

Friday came and went, and I called their call centre **three more times**. Twice I was told the parcel would be delivered that same day. Then, finally at 13:30, I was informed it would only be delivered on **Monday, 5 August**.

To make matters worse, when I attempted to escalate the issue to a call centre manager, **my call was cut off twice**.

I am absolutely appalled by this level of incompetence and disregard for customers. This is **completely unacceptable service**, and I will **never use Skynet again**. I sincerely hope they review and improve their internal processes, because what I’ve experienced is pathetic customer service !