Excuses instead of service

<p>"Express: Book before 14h30 and deliver before 13h00 the following business day to all Major centres."</p> <p>Unfortunately, in my instance, this is a misrepresentation on Skynet's part as my parcel remains undelivered 3 days later. As a result, not only have I paid Skynet for a service it failed to render, I have also forfeited the refund on the garment I was returning to the seller.</p> <p>The call I received this morning stated an excuse that the parcel had been dispatched on the incorrect route. I was then told to expect it to be delivered today by a driver who commences work after lunch (note above from the Skynet website says delivery before 13h00 on the following business day).</p> <p> </p> <p>The customer should not bear the logistical or human resources issues/excuses at Skynet which is supposed to be world renowned. I want a proper explanation since I have lost money as a result of the incompetence.</p>