LC
Leanda C

1 reviews | Active since Nov 2010

01 Sept 2017, 15:06

Excessive Charging

I've been charged overnight express tariffs for parcels, even after I've submitted copies of the waybills as prove that it was not marked / selected for overnight express but charged as such they just do not respond or are unwilling to assist. I've been struggling since February to get this sorted.

0
Replies (2)
Skynet Worldwide Express
Skynet Worldwide Express's reply01 Sept 2017, 15:09
Official

Hello Leanda,

Please can you provide us with your account number?

Skynet Worldwide Express
Skynet Worldwide Express's reply01 Sept 2017, 16:01
Official

Thank you.

We have contacted the relevant person and you will be assisted on Monday at the latest.

Please accept our apologies for the inconvenience caused to you.

Should you not be satisfied with the outcome of your query, please feel free to email *** with "Hello Peter" in your subject line.

Kind Regards

Skynet SA