Even worse than the SA post office

Absolutely worst company to deal with. I have 3 packages that's been held for tax payments since 4 September 2023, almost a month now. I've tried contacting their customs department via email 3 times, no reply. I've tried their general email, only to be referred back to the customs department. I've phoned them and eventually got through to the customs deparyment only to be told that thr packages needs to be sorted by hand and that it will take time. By this time the original courier has marked the packages as "Taxes not paid", yet I've been trying my best to find out how much to pay and how to pay it. A fourth packages has been paid but I have no idea where the package is! Honestly, this company is even worse than the South African Post Office. Not expecting to receive my items at all anymore.