Even less than expectations……….. catastrophic

Dear Marc Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.  Please kindly provide us with your waybill number.  Please do not hesitate to connect with us at any time on *** or ***We assure you of our personalised service at all times.Yours sincerelySkynet SA Customer Service Centre