HH
Heather H
1 reviews | Active since Jul 2013
05 Dec 2020, 07:44
DROPPA MUST BE STOPPED
I heard a guy advertising on 702 about how wonderful Skynet Droppa is so I decided to give them a try. I paid my money, wrapped up my box and they were supposed to collect the 4th December at 1430 but there's still no sign of them. No response to online chat either. I see they post exactly the same response to reach bad review of which there are many. I guess I just lost R280 and now need to find somebody else to do the job and hope and pray that the next one isn't a **** either.
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Skynet Worldwide Express's replyOfficial
07 Dec 2020, 09:36 Dear Heather Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *********** I assure you of my personalized service at all times.Yours sincerelySkynet SA
Skynet Worldwide Express's reply07 Dec 2020, 09:36
Official
Dear Heather Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *********** I assure you of my personalized service at all times.Yours sincerelySkynet SA