NF
Nikki F
1 reviews | Active since Jul 2020
06 Oct 2022, 19:10
Driver
Had a document delivered to me today, your driver was extremely rude to my helper, telling my helper she's wasting his time as she only starred by me a week ago and wasn't sure of my street number and wanted to call me to confirm, I have worked in the courier industry for more than 20 years and I understand the drivers can not wait long but your driver waited no longer than 5 minutes, the way he went off at my helper is unacceptable and I want a formal apology, i am more than happy to go to every social network until this driver gets reprimanded
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Skynet Worldwide Express's replyOfficial
07 Oct 2022, 10:34 Dear Nikki Filmalter,
I'm sorry you had this experience with our driver. We take our professionalism and customer- orientated approach very seriously. We thank you for bringing this to our attention.The matter will be delt with internally and we assure you the driver will be addressed.We appreciate your patience with us as we further investigate this issue. Your comments are an important factor in helping us enhance your experience.We are confident your next experience with us will be up to your expectations.
Please let us know if you prefer that we call or email you to discuss this issue further We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerely
SkyNet Worldwide Express
I'm sorry you had this experience with our driver. We take our professionalism and customer- orientated approach very seriously. We thank you for bringing this to our attention.The matter will be delt with internally and we assure you the driver will be addressed.We appreciate your patience with us as we further investigate this issue. Your comments are an important factor in helping us enhance your experience.We are confident your next experience with us will be up to your expectations.
Please let us know if you prefer that we call or email you to discuss this issue further We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's reply07 Oct 2022, 10:34
Official
Dear Nikki Filmalter,
I'm sorry you had this experience with our driver. We take our professionalism and customer- orientated approach very seriously. We thank you for bringing this to our attention.The matter will be delt with internally and we assure you the driver will be addressed.We appreciate your patience with us as we further investigate this issue. Your comments are an important factor in helping us enhance your experience.We are confident your next experience with us will be up to your expectations.
Please let us know if you prefer that we call or email you to discuss this issue further We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerely
SkyNet Worldwide Express
I'm sorry you had this experience with our driver. We take our professionalism and customer- orientated approach very seriously. We thank you for bringing this to our attention.The matter will be delt with internally and we assure you the driver will be addressed.We appreciate your patience with us as we further investigate this issue. Your comments are an important factor in helping us enhance your experience.We are confident your next experience with us will be up to your expectations.
Please let us know if you prefer that we call or email you to discuss this issue further We look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerely
SkyNet Worldwide Express